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Frequently Asked Questions:

Frequently Asked Questions:

Questions About Creating an Order:

  1. How do I place an order?
  2. How do I attach a file to my order?
  3. How do I remove a file from my order?
  4. I am not sure what some of the listed options mean.
  5. I don't see the product I want listed here. What should I do?
  6. Which types of files are accepted by this system?
  7. What if I need my order rushed?
  8. Can I pay online?
  9. How do I use my Staples Rewards number when I place an order?

Questions About Your Order:

  1. When will my order be ready?
  2. I just submitted an order and need to change it. What can I do?
  3. Where do I pick up my order?
  4. How will I know that my order was received at the store I selected?
  5. How can I see the status of my order?
  6. What does it mean when my order status says Pending Approval, Approved, In Production, Ready for Pickup, Complete, or Canceled?
  7. What if I forget my order number?
  8. What do I do if I want to cancel my order?
  9. How do I get in touch with Staples if I have a problem with my order?
  10. Why aren't taxes included on my order? I would like to see my order total.
  11. Can I use coupons when paying for my order?
  12. Can I reorder a job I previously submitted?
  13. Why can't I reorder this file? (ex: not completed or file expired and deleted)

Questions About Your User Account:

  1. I forgot my password. What do I do?
  2. How do I change my pickup location?
  3. How do I enter my Rewards number?
  4. How do I update my profile, including address, phone number and email address?
  5. How do I access my saved files?

Technical Problems:

  1. I can't upload my file. What should I do?
  2. What types of files are supported by this system?
  3. I am noticing that when I click on certain links or buttons, nothing happens. What is wrong?
  4. Who do I contact if I am having problems with your Web site?